Thank you very much! I also want to say that working with you guys and the tire replacement company has been so easy.
Hauling so much in the summer almost all but guarantees tire blow outs, and knowing that if I have one that its taken care of, makes it so much less stressfull!
Thanks again,
Becca |
I got my horse trailer back from Camping World this past Friday. I appreciate you stepping up to make things happen on getting the generator problem repaired without me having to drag it to another repair vendor. Good customer service is hard to come by these days even with the less than desirable economic times. I have always thought of Dixie Horse and Mule when it comes to horse trailers and that is the reason I turned to you when I was ready to upgrade my trailer and always will.
I am VP of a rather large electrical contractor in Atlanta and we purchase hundreds of thousands of dollars of generators for our customers for buildings and data centers and lots of those purchases go to Cummins, so I was curious if Cummins would step up to the plate and make things right even for a small individual customer like me. Give my thanks to Donnie Davis for not passing the buck, but making things happen. He like you apparently realizes the value of top notch customer service.
Thanks again Don. I will send you business anytime I can.
Happy trails!
Danny Bobo
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Dear Mike,
I have to say that Scott and I are very pleased with the service and customer service of your company. We did make it home last night with no incidences. Thank you for all your help and we will make sure to tell all of our friends about you.
Thanks,
Mallory and Scott Newell
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Hey Mike
Pulled the Bison this past weekend to Circle E and just loved it. Thanks for the great deal...it's a super trailer and just what I wanted!
lea and the Foxlea Clan
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All I can say is WOW! And my girlfriend can only say nice things about the improved quality of Sundowner so she was the critic that gave this trailer two thumbs up!
Please tell Don what a professional and pleasurable experience it has been to work with all of you. Rodney did a great job of showing us around and I had my friend here to help go through the inspection.
I love this trailer and while I am still intimidated by it's massiveness I hope to get used to it. I have been driving gooseneck trailers since I was fifteen - so I am not worried - I have already had folks come by and ask about renting it - so if it does not work out I may work with you later on a swap with a 27 footer. I am not sure we can get it into the space where the Kiefer went but that's my problem - not yours!
So all I can say is WOW - what a beautiful and comfortable trailer we now own!
Tell Don I retire next year and may be available to be your East Coast rep or liaison - and while I am sort of joking - you will get nothing but high praise from me! I hope I can bring you in some sales in appreciation - just think of me as a satisfied customer - not interested in any kind of a commission but keep your eye out for me on a nice light-weight two-horse gooseneck with dressing room just give me a little time to absorb the cost of this trailer!. For now I will keep my Kiefer - I don't think it is worth much and it is certainly lightweight.
Again - what a pleasure this experience has been, and my hat's off to all the folks at Dixie Horse & Mule Company who assisted us!
Very Respectfully and Warmly - Mary and Archy Miller
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I want to send a big out to you & AJ for such prompt, efficient response in regard to a couple of issues with my Lakota trailer. The lights and locks are replaced. What fantastic customer service especially with me living out-of-state. Much appreciated and can't say enough nice things about your dealership and service to my friends that love my trailer.
Beth Wahlers
New Braunfels, TX
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I bought my trailer from Dixie Horse and Mule. You can either go to their website and search under Bee Trailers or do a search of Bee Trailers in Horse Trailer Galore and you will find a new one they have in inventory.
Don Smith is the owner of the Dixie Horse and Mule and I believe him to be a good and honest man to do business with. He treated me more that fair when I bought my trailer AND when I decided to sell it. He gave me a bid on what he could give me for my trailer and suggested I put it in Horse Trailer Galore and gave me the retail value to help set the price. I sold the trailer in one week for more than his bid but of course less then the retail value. That was a very nice thing for him to do.
Good luck
Ken Truman
Good Afternoon Ms. Truman,
I notice your trailer that you have listed in the Horse Trailer Galore. Even though it is sold, can you please tell me were I might be able to purchase a horse trailer like it. I really like the way this trailer is set up.
Many thanks.
Anne
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Don As you know, I recently bought a Lakota HUT trailer from you, and it was delivered two days ago. I just want you to know that I have been extremely impressed with how very helpful EVERYONE at DHMCO has been to me throughout this process. Everyone is very knowledgeable about the trailer, and everyone has stressed that I can always call if I have any questions or concerns. As a first-time trailer buyer, I cant tell you how much comfort that has given me. You have a great operation there and really great people, and I will recommend your company to everyone.
Steffanie Waddington
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Don, G and Cindy, You guys have been great to work with. G has taken a lot of time with me on the phone and explained a lot. Never thought I'd buy a trailer without walking through it first but I feel comfortable doing that with you guys. Cindy in finance was great too. Looking forward to getting my trailer this week and using it. I can't imagine any problems that you guys wouldn't take care of. I will definitely recommend you to all of my riding friends, it has been a great experience.
Dean & Paul McRae
Norwood, NC
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Good Morning Don,
Wow, I must say your offer to simply send me a check caught me off guard. That would be more than satisfactory to me. I'm 99 sure $350 will cover all the things currently needing to be fixed. I appreciate you doing so and regard you as a man of your word.
Bryan Richardson
Corrales, NM
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Don,
Thank you so much for standing behind what you sell.
Everyone of your staff has been very strait forward and honest.
I will recommend your company to all my riders in the mounted patrol and anywhere i go.
I am also in business and it means alot to meet honest people.
Thank You !!
++++++++++++++++
+ Ronny Johnston +
+ Wireless Dynamics +
|
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http://www.horsetrailerworld.com/forum/thread-view.asp?threadid12372&posts26 |
Hi Gaynell,
Got trailer home and it is awesome. I wanted to thank you and all your co-workers for the help and showing us how everything worked. Everyone is so nice and helpful. I have 1 question about the trailer that was not explained to us. The ouside vent for cooking stove has a plastic cover on it that is removeable. I assume that we take this off when using stove top and vent and put back on when trailer is setting in shed and not in use. Is this correct?
Thanks again
Nancy Clark
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Hey G, Mike, Dennis, Cindy and Don,
Thanks so much for helping us with our Bison problem. We are so happy with the new trailer and want to thank each and every one of you for helping us. I told our daughter that we got the extended warranty and she will have to live with this trailer for at least 7 years. She said that wouldn't be too hard to take!
Cindy, I will get Ashley's to email you her driver's license as soon as possible. Thanks for all your help and advice on the warranties! You know how I am about waranties!
Dennis, thanks for the great walk through! We thought we would know this trailer since it seems exactly like our other one but it has quite a few upgrades! I can't remember the type of caulk you suggested to use on the roof of the trailer, so if you could email me, I'd appreciate it. Also, the chest bar in the first stall is not there. I didn't notice it missing when we were there yesterday. Is there a way I can get it? the hardware is there, no bar.
Mike, thanks for the advice on insulating the ceiling. We plan on doing that asap. Could you email me and let me know the spray adhesive again? I forgot. Also, we talked with Dennis about lp generators. What are your thoughts? I'd like something super quiet. Do you have a brand that you like best, and what are the numbers all about 35,000 - 28,000 or do I just need to make sure it has 30 amps. I see a lot with 27.5 amps, but is that enough? Also, we had spoken about the little added counter but didn't get back to that. Is that something my husband could put on - he's pretty handy. How much is it?
And G, thanks so much for helping us out. You are great!!!! I'll send future horse trailer purchasers you way for sure!!!
Don, thanks again for helping us in this unusual situation. You have a great staff and should be very proud of them. I only wish you were closer to us in SC. I'll look for property if you'd like!!!! lol
Again, thanks y'all for all your help!
Happy Trails,
Linda, Mike and Ashley Kriegel
Easley, SC
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Thank you for making this a pleasant experience. Driving that far to do business made us a little nervous but you took care of everything. Thank you!
Pat & Lois Masterson
Rolla, MO |
Rodney delivered my trailer on Saturday. Its really nice. I will be bragging about you and DHMCO at the shows and trailrides, my daughter and I attend.
Thanks for all of your help getting me out of a payment.
Kim Sargent
Jay, FL
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We picked it up on Tuesday of this week. It was a real pleasure working with you and your staff. Everyone in Wicksburg was
very nice and they took really good care of me and my truck. Just wanted to say Thank you and we looking forward to doing
business in the future with you guys. I will recommend you to all of my horse buddies.
Thanks Again,
Jennifer Frakes
Millbrook, AL
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Great people, my 2nd trailer and I hope my last, however if I get another it will be thru ya'll. Thanks for all!
Aubry Foster
Seguin, TX |
Excellent service from beginning to end. I love my horse trailer.
Thanks,
Pat Laws
Cottonwood, AL |
G in sales was great, and Cindy in Finance too! We will recommend you to friends.
Russell & Tonya Nance
Pellion, SC |
Thank you! You have exceeded my expetations in your professionalism and service. What a surprise.
Marchel Housden
Scottsdale, AZ |
Hey Dan,
I missed you already!! Hey, I Just wanted to say thanks again! I'm enjoying the trailer already! We had 7 rodeos last weekend over Memorial weekend and it worked great! I had a problem with the electricity shutting off later found out it was the generator blowing a breaker but I had left a message for Mike at your service department, never figuring he would call me back on a holiday weekendbut he did! I had already figured out by then it was the generator and not the trailer. So tell Mike how much I appreciate the time and the great service!!
Vicki
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Good Morning!
I just wanted to send a quick email to thank you for the wonderful Bee's trailer that you all custom ordered for me. I absolutely love our trailer! It has every thing we needed and wanted. I had concerns about the size even though its an ex-large trailer when we bought our Belgian who's roughly 18 hands and 2000 pounds, but he fits in it perfectly. I love all the extra details that Bee's Trailers put in, to be honest the rear tack was a shock since we ordered a mid-tack. But having two tack rooms means my husband and I can have a his and hers set up. I just can't thank you enough for helping me with my first trailer purchase!!
Thank you again!!
Respectfully,
Aubrie Pfeiffer
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Hey G, it's here and its beautiful!!!!!!!!!! Rusty stands and stares at it and wants me to load him up, but I have to wait for my trainer, at this time and at my age, I don't need to have any injuries, I have enough already! Mr. Suggs was fantastic what a great guy! He told me to tell you that you have to build him one of those salads, that you'd know what I mean. Now that I've told you that, you have to send me the recipe, so be sure and do that. I feel sad for Mr. Suggs because of all the trouble he had with his truck. My husband is a mechanic and is hoping he'll get reimbursed for it, through the Dodge company that is. I'm hoping that my friends will be able to stop by and see it this weekend. Hope your weekend is greatest ever. Thank you for all of your help to get my trailer here. I will tell all who will listen, about you folks! Thanks again! Bonnie
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Hi, I love the trailer. Greg was so nice! I'll remember him forever. Had to pay $295 for duty and there is still about $300 more for other stuff. It was worth it everyone at the barn loves it!
I hope he got home safe, he should sleep solid for two days.
Thanks so much - Tiff.
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Dear Lynn,
I wanted to take this opportunity to thank you and the staff at your dealership for the outstanding service I received on purchasing my new Bison trailer. Everyone I talked to and worked with was very professional and went the extra mile to complete the deal. Sometimes it is difficult to get good customer service but in your case the sales and service team were exceptional and I would highly recommend your company to anyone looking for a horse trailer. Please extend a special thank you to your service staff for stying late on our behalf and helping us get hooked on and on the road. Again, thank you for your time and assistance.
Happy Trails!
Sally Williams, RN, MSN-FNP
Pomona, MO |
This is to let you all know how satisfied we are with the used 92' Gore gooseneck we purchased from you at the store in Ga. last month. Everyone was so friendly and professional. The gals you have working there are just as knowledgeable as the guys! We are in the process of having an awning and generator put on the trailer. We took it camping for a week. It pulls GREAT! Just wanted you to know how much we appreciate doing business with such nice people.
Greg and Joy Mattos
Kissee Mills, MO.
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Barry Suggs and G were great to work with.
Thanks,
Angela Hoagland |
Start to finish the whole process was great. Thanks!
Paul Vater |
Dan - Trailer tows easy - no problems. We arrived in Demopolis after dark, and worried about low hanging branches on our road, but took it slow and made it okay. Branch trimming is priority 1 when it warms up a bit.
Enjoyed dealing with you. If anybody asks, I'll refer them to you.
Ken |
Cindy,
Thank you very much for sending us the T Shirts. Unfortunately they are so big that nobody in my family could wear them. If you send us a small and a large one we will send these back to you.
We are very satisfied with the trailer and will refer our friends to you.
Thank You
Jay Nicely
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You are more than welcome. Just to let you know, I also have friends in the mid-West who say they will be looking for trailers in the future. I am also going to forward your company name to them for contact.
You know, it is easy to give a referral when the follow-up on problems is as conscientious as yours was. It shows a person who really thinks about the customer and provides good customer service. As you probably have gathered, I work for Aflac and we STRESS customer service here. Sometimes to the detriment of the company, but as much as possible to the benefit of the customer.
I was using another Sundowner dealership in North Alabama, but after the treatment I received this past week on some warranty work I am actively looking for another repair shop. I even considered traveling to Sundowner of TN for warranty work. I currently have 2 Sundowners a bumper pull and an LQ. So I am happy to know that your shop will work on trailers other than the ones you sell. I will definitely check it out when I have something else to service on my trailers.
I had referred Debby before the birddog was in effect, but it is very much appreciated since I have a new mare that I hope to qualify for either the AMA World or the Select AMA World next year. Cash is going to be tight. So THANKS!
I hope your and yours have a Happy Thanksgiving and a Merry Christmas.
Mary Louise May Accounting Specialist III
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I just want to thank the people at Dixie Horse and Mule. We drove about 700 milesone way! to pick up our new horse trailer and you guys made it completly worth the drive. I love my new trailer and the staff was great. Please tell Cindy thanks for all her help on the financing. Also, Justin really helped us out with the wiring on our truck and the plug on the trailer. I will definitly tell everyone I know about Dixie Horse and Mule. Co.
Tracy Walton
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You can count on our business we are so glad we went with you, and are sure when we do upgrade it will be through you also.
Thank you again
Jim & Lisa Richards
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Hi Gayle,
I just wanted you to know I am absolutely thrilled with my new trailer. It's perfect. You made it very easy to make my dream come true. Thank you so much!
Cheryl Flanagan
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Thanks, Don. Its not your fault you guys are the best! I have been so happy with everything with Dixie. I have been stuck in the middle of no where and unable to get things to work in the LQ and your service people have talked me through it and provided temporary fixes until I could get home. From the heater not working to a leak under the sink to they have been great. I cant say enough great things about the service you and your team provide.
Take care-
Karen
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Dan
I just wanted to drop you a line to commend Brooks and his service dept with the problems i have been having with my trailer. He has been vary helpful and has gone above and beyond to straighten out the problems.
Would you make shure the owners of the company get this and once again thanks.
Roy A Keesy
Whitesboro,Tx
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Don,
I would like to give a big Thanks to your service department at Dixie Horse in Wicksburg. They have always gone above and beyond with respect & integrity of their service to me with any problems they may arise. The value of your service department is returned to you in many different ways.
Thank you,
Robin Clemons
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I just purchased the Miley horse trailer from Dixie H & M and I wanted to brag on your delivery driver, Barry Suggs!! He was prompt,courteous and especially patient since I had numerous questions for him. I find it delightful to have someone who takes time with a customer in what is now such a hurried world. I told him that I was going to write this company and through Brooks Whitealso helpful I was hopeful that THIS email will reach the HIGHER UPS and Barry Suggs will be recognized as superior. I would be especially grateful if this email or copy of it would be sent to Barry Suggs.
Sincerely,
Karen J. Vance Carrollton, Ga.
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Dear Don,
I wanted to thank you for the positive trailer buying experience we had yesterday. I appreciate your staff adjusting their schedule to accomodate our request for A/C and awning installation. They were to a man and woman very professional and thorough. And we appreciated the free lunch to boot.
It was a long day. We arrived home around midnight. The girls were a challenge. Had a good look at the trailer this morning and I'm very happy with it.
We stopped at a Compass Bank in Dothan yesterday afternoon to deposit our cashier's check. They insisted they would have to place an 11 day hold on it even though it's a cashier's check drawn on the Fairwind's Credit Union in Orlando, FL. I decided to bring it home and deposit it at our home branch today. I'm sure they will not impose such a hold on it. I'll be putting it in the bank this afternoon after our girls get up from their naps.
Thanks, again Don. Glad I made that call to you last Saturday!
Dick Cantrell
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Thanks Mike for taking care of us! It's always a pleasure to do business with your company.
Jo Ellen Hall
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Mike & DHMC,
Hey Mike I just wanted to say thanks for sending this trailer. It has been a pleasure to spend the weekend in it. I know you went beyond and above to make me a happy customer. I guess that's why I don't hesitate to return to your co. With my next purchase. I will give you a heads up When we head to the Geneva show, you know for the surround sound!
Again Mike I really do thank you,
Freda
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Wow - Now that is service.!! We greatly appreciate doing business with
you all!! we go on our first trip out of town on the 16 of April to give it
a real test run
Again, Thank you for your prompt customer service.!!!
Kathryn Broadway Rozell
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Dear DHMCO Wicksburg crew,
I cannot thank you enough for the work you put into my trailer. It looks fabulous!! You went WAY above and beyond my expectations and dont think I didnt notice that you fixed things that I did not even specify in my communication. If everyone had the dedication to servicing trailers that you guys do.well I guess you guys wouldnt be the best! But they dont and you DO so you ARE! As you know I have owned many trailers from other manufacturers and companies and NEVER had this kind of attention and caring service. From the owner of Bison on down to the sales team and service departments at Conyers and Wicksburg!! You guys are truly amazing and most appreciated. Im sure I will buy another trailer in the future and I can promise you it will be from Dixie Horse & Mule!!
I just want you to know that when I got my trailer delivered to my door no less and was throwing stuff in to make the 8pm performance on Friday night, I began noticing the things that had been fixed and spiffed up like the damage my horse did and I can tell you I did stop and take a moment to be truly humbledit is not often you get more than you ever expected. Thanks guys!!!! I will continue to sing your praises and send you more customers!!!
Most sincerely,
Michelle St.Clair
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Mike, Don, WB shop crew,
Michelle called Saturday and said you guys went above and beyond the call of duty to make things right with her and her trailer!!! She said she has never said nothing but great things about DHMCO and Bison. She will always remember DHMCO as the best company to stand behind their word and product!!! Not enough KUDOS for this one!
She is extremely happy with the results of her repairs! She asked G to please thank you all for a wonderful job!
Thanks,
Lynn
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HI,
We have the trailer up here in Ga! Now we have to get a new truck to pull it! If you do not mind doing me a favor. Tell whom ever that Mike came out at 11:00pm and fixed the leak for me. And I really appreciate what he did. And then talked to him this morning asking why the pump was not working. But he did take care of me. And I would like the boss man to know that ya'll do take care of your customers. So THANKS a LOT.
Jan
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Dear Don,
This is just a short note to tell you how very much we appreciate everything you did for us. You have truly been a godsend and Mike has been invaluable. You have made me feel very comfortable about sleeping again in my trailer since you guys checked everything out and rewired what needed to be fixed. Also, thank you so very much for sending a driver to pick up the trailer and deliver it back. I have told everyone what a wonderful company Dixie is and what a superb product you sell. We just got back from the nationals in Panama City so I bragged to dozens! Hopefully you will get a sell from it. I know two or three people that were actively looking to buy a live-in trailer and I gave them your number and email and web site.
So again, thanks so much to you, Mike and your staff. You have a customer for life!
Sincerely,
Theresa Thompson Hicks
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Hi G,
Just want to thank you all at Dixie for the beautiful trailer. Awesome looking in real life than in the pictures! Thank so much for all your help in getting me this beautiful trailer. I love the graphics on it and I even love the Dixie decal! Especially love the stereo that has sound going outside, real cool. Really pleased on the looks and can't wait to go camping.
Take Care
Julie St.Clair
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Hey, morning lady. I just wanted to email you and let you know how much I
appreciated your assistance in the purchase of my beautiful horse
trailer. I am so pleased with it I am just bubbling. Everyone connected
with my purchase, financing and delivery have been wonderful. Thank you
all so very much. I received the two T-Shirts and thanks for them also.
They're great.
J.P.Morgan
Houston, TX
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Weve been thrilled with our experience purchasing from you all. Well always recommend DHM.
Anthony Greer
Pascagoula, MS
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Good morning! We do like our trailer and everyone that see it like it too. We went to St. Andrews State Park in Sept. and people that have campers came over to look at ours that new it was defferent but didnt know what it was until we told them it was a horse trailer. They were shocked at the room we have. We do tell everyone where we got it, and how good you have been to us. Betty |
Thanks, Nancy. It's my second trailer purchased from DHMCO. If I ever buy a third, it will definitely be from y'all. No ifs, ands, or buts. And if that adorable JT is not off defending our country God bless him, I want him to be my salesman.
Sherri
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Hi Gayle,
I just wanted you to know I am absolutely thrilled with my new trailer. It's perfect. You made it very easy to make my dream come true. Thank you so much!
Cheryl Flanagan
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Don:
You and I first spoke on July 5th and you used the phrase earn your business. I heard that phrase again several times during the sales process and made a mental note of that commitment.
Well, your organization not only earned my business, but your attention to details, the quick delivery my trailer, and your prompt follow-up on a very slight problem was over and above my expectation. A great job.
Thank you for a very positive sales experience and feel free to use me as a reference anytime.
Cordially,
Gary Wiles
Edgewood, NM
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Hi Don,
Thank you for you exceptional customer service, AGAIN! We can not say enough GOOD about dixie horse and mule and how you treat your customers. If you ever need anyone to say a good word for you or your company please put us to the front of that line. We tell everyone about Dixie horse and mule and will continue to do so.
Thank you, again!
Chris Leombruno & Jay Wilson
Las Vegas, Nv
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Dan
I just wanted to drop you a line to commend Brooks and his service dept! He has been very helpful and has gone above and beyond!
Would you make sure the owners of the company get this and once again thanks.
Roy A Keesy
Whitesboro, tx
|
Don,
I would like to give a big Thanks to your service department at Dixie Horse in Wicksburg. They have always gone above and beyond with respect & integrity of their service to me with any problems they may arise. The value of your service department is returned to you in many different ways.
Thank you,
Robin Clemons
|
I just wanted to say that you all have the best customer service and that was the best we have been treated in any of our trailer inquiries and purchases over the last few years.
thanks,
Nathan Deaver
|
I just purchased the Miley horse trailer from Dixie H & M and I wanted to brag on your delivery driver, Barry Suggs!! He was prompt,courteous and especially patient since I had numerous questions for him. I find it delightful to have someone who takes time with a customer in what is now such a hurried world. I told him that I was going to write this company and through Brooks Whitealso helpful I was hopeful that THIS email will reach the HIGHER UPS and Barry Suggs will be recognized as superior. I would be especially grateful if this email or copy of it would be sent to Barry Suggs.
Sincerely,
Karen J. Vance Carrollton, Ga.
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I LOVE the trailer! Didn't know it had a TV.... That was a surprise.
I actually already have loaded some stuff in it dishes, cups, towels, etc. - I have a horse show this weekend on the west coast of FL so, after I get these 1500 lbs of hay out of the back, will be able to test it out. :-
Justin was a pleasure to deal with and, even in the rain, it was a very efficient transaction. It towed well on the way home with the load of hay as well.
Stefanie A. Martinelli
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DON,
THANK YOU SO VERY MUCH FOR YOUR HELP! WE HAVE ALWAYS AND WILL CONTINUE TO SAY NOTHING BUT GOOD THINGS ABOUT YOU & YOUR COMPANY. IT IS A PLEASURE TO DO BUSINESS WITH SOMEONE WHO TAKES CARE OF HIS CUSTOMERS AS YOU DO!
THANK YOU AGAIN,
SONNY & LOU JEAN BAILEY
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Hello Don,
The wife and I went camping the last week of September and went to Croft State Park in Spartanburg which is in the upper part of the state and had a great time.
We still love the trailer and still tell how good you treated us. Tell everyone hello.
Tell Mike to come on down and we will take him fishing.
Thank you,
Marion Seyle
North Charleston, SC
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Cindy, I want to take this time to thank you and all at DHMCO, the trailer was delivered today and the driver spent 3 hours with Cherie showing her all the things about it. From the first Phone conversation you and I had to delivery of trailer has been a pleasant experience, you may use me for a reference any time. Y'all Are A Got It Together Outfit. Thanks Again!!!!
Benette Guillory |
